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“I got stuck in one last winter,” the unit owner said. The unit owner, who pays $4,000 a month in maintenance fees, said the Setai’s elevators have been a problem for at least a year.

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Since December 2019, the Setai has been hit with seven code violations of $250 each for operating an elevator with an expired certificate of use, most recently on March 29, according to the city of Miami Beach’s code compliance department. “We set up each occupant with a rope harness and a helmet, and had a firefighter assist them up individually.”

“We then set up a rope system to bring the occupants up and out, safely,” the fire rescue narrative states. Miami Beach Fire Department personnel responded to an emergency call about four people trapped in one of the elevators on March 24, according to a city incident report.įirefighters had to drop down 20 feet to the top of the elevator and open the emergency hatch, the report states. In addition to anecdotal accounts from the unit owner and the tenant, TRD also obtained city records related to non-working elevators at the Setai. Setai General Manager Alex Furrer, who is being sued for defamation by a female resident with whom he had a sexual affair, also did not respond to requests for comment. Shaul Nakash, chief marketing officer for New York-based Nakash Holdings, and the firm’s vice-president Ariel Nakash did not respond to emails requesting comment. Avi, Joe and Ralph Nakash also own eight units in the Setai’s 164-unit condominium, which has also been a favored hangout for the Kardashian family. The Nakash family, founders of the Jordache Jeans brand and owners of several high-profile South Beach properties such as the Versace Mansion, bought the Setai’s hotel components, including two restaurants and the Dempsey Vanderbilt for nearly $90 million in 2014. An elevator in a two-story building that houses four villas next to the Setai’s pool deck has also been out of order for a lengthy period of time, the tenant and the unit owner said. Connected via a courtyard, both buildings are part of the Setai Miami Beach. The faulty elevators are in the 40-story residential tower at 101 20th Street, behind the Art Deco Dempsey Vanderbilt Hotel at 2001 Collins Avenue. “They’ve also handed out stuff like power bars, Gatorade and little milk cartons.” “When all the elevators were out during the holidays and everyone had to use the service elevator, they had a big buffet set up,” the unit owner said. The residents said they are afraid the owners of the Setai Miami Beach’s common areas and hotel operation will cut off their access to amenities in retaliation for speaking about the property’s ongoing elevator problems. Sometimes, when one or more of the three main elevators are not working, the condo-hotel’s staff has handed out glasses of wine and champagne to long lines of people waiting in the lobby as a small apologetic gesture, according to a unit owner and a tenant at the Setai who spoke to The Real Deal on the condition of anonymity.

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From left: Ralph, Joe and Avi Nakash, owners of Setai Miami Beach, along with a photo of the condo-hotel at 2001 Collins Avenue and 101 20th Street (Setai Miami Beach, iStock)įor more than a year, malfunctioning elevators at the Setai Miami Beach have angered residents and guests, resulted in multiple city code violations and a visit from firefighters to free trapped occupants, and sparked a lawsuit over a nearly $55,000 unpaid bill for repairs.